IFIC Bank Limited,Call Center Executive Job Circular

Call Center Executive 

IFIC Bank Limited

Job Description / Responsibility
  • Handle customer queries and complaints effectively and efficiently.
  • Diagnosis and troubleshooting customer complaints and provide solutions within defined SLA.
  • Answer phone calls with politeness, friendly tone and enthusiasm.
  • Provide ‘One Call Service’ on all calls.
  • Provide proper and constructive feedback from customer for the improvement of the organization.
  • Achieve daily quantitative targets and the service levels.
Job Nature
  • Full-time
Educational Requirements
  • Minimum Graduation from any reputed university.
Job Requirements
  • Experience in the same kind of job will be preferred.
  • Good command in oral and written communication skills in Bangla and English.
  • Very good Computer Literate.
  • Well groomed, pleasant and friendly personality.
  • Effective listening skills.
  • Team player and self motivating.
Job Location
  • Anywhere in Bangladesh
Salary Range
  • Tk. 15000
Job Source
  • Online Job Posting

Category: Customer Support/Call Centre

Apply Instruction
Send your CV to mhadi.ebl@gmail.com

Applicant must enclose his/her Photograph with CV.

Application Deadline : Dec 10, 2016

Company Information

IFIC Bank Limited

Business : Marketing Service Provided By : Mhadi Enterprise

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