Call Center Team Leader
MY Outsourcing Ltd.
Job Description / Responsibility
- Excellent Communication skill with customers
- Sense of responsibility and Achieve the daily target
- Analytic skill and working ability for team development
- Quality assure of the team regarding their daily task and call
- Monitor a team and work for their development, daily work, reporting, discipline and train them when needed
- Good command in Microsoft office and CRM software specially excel for daily reporting
- Developed competencies required for service oriented and result focus
- Graduate in any discipline.
- 2 to 3 year(s)
- The applicants should have experience in the following area(s):
Customer Support through Phone, Call Centre Supervision/Management, QC (Quality Control) of Customer Service, Call Centre Training
- The applicants should have experience in the following business area(s):
- Age 20 to 30 year(s)
- Only males are allowed to apply.
- Excellent Communication skill and demonstrate good listening skills
- Self motivated and Willing to work for longer period and any time in the day
- Confident to take challenge and fulfill KPI
- Flexibility to work till late and over night shifting minimum 3 days a week
- Must have Good communication skill in Bangla and English with proper accent
- Good computer skill is required with good typing skill
- Good reading and writing skill in both Bangla and English
- Applicants have to be Smart, energetic and good communication skill
- Must be smart enough to handle any difficult situation that may rise during maintaining a team
- should have experience to work as a team leader or supervisor in any call center
- experience in telecommunication and bank call center is preferable
- Free Training will be provided to the eligible candidates
- Others as per company policy
Please submit your updated CV with attach photo
Applicant must enclose his/her Photograph with CV.
Application Deadline : Jan 6, 2017
MY Outsourcing Ltd.
Address : House-37, Flat-A4, Road-27, Block-A, Banani, Dhaka
Web : www.myolbd.com
Business : Contact Center and BPO Outsourcing