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Apollo Hospitals Dhaka Officer – Customer Care job circular will be published today Bangladeshi most popular online job portal website bd jobs and our website bd-career.org. Apollo Hospitals Is most popular Hospitals of Bangladesh.
Apollo Hospitals Dhaka job circular
Job Title:-Officer – Customer Care/ Billing
Vacancy
01
Job Context
- The role of customer care officer is to ensure overall customer service and to gain customer satisfaction of Out-Patient Areas. The purpose of the job is to provide assistance to consultants as well as patients in term of consultation, investigation, procedure, surgery etc. The CCO/BO will be responsible for multi-tasking, cross functional customer care activities & should be available to work in flexible shifting hour. The role requires effective communication & good management skill to deal with diversified customer as well as provide guideline to valued customers in order to ensure service excellence.
Job Description / Responsibility
- Ensure effective and smooth co-ordination between consultant and the outpatient (with / without appointment, follow up etc.) as well as manage all operational activities of the respective clinic(s), specialty with quality service in line with AHD policies.
- Greet all guests with appropriate manners & curtsey and arrange pre-consultation requirements as necessary
- Guide patient to consultant’s room when the consultant is ready to see the patient after ensuring s/he has paid consultancy fees at billing desk and other necessary preparations
- Guide the patients regarding investigation, medication & follow-up visit
- Update respective consultant(s) regarding patient’s attendance and status as & when required. In case of exceptional cases, try to accommodate the patient after discussion with the consultant or arrange alternate service option without offending the patient
- Facilitate the patients for report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant
- Manage, plan and schedule patient’s appointment / cancellation aligned with centralized on line appointment calendar
- Provide information on related consultant’s profile, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.
- Promote AHD services by providing marketing communication materials to customer.
- Be updated with the latest information on different facilities and tariffs and persuade patients’ politely to avail diagnostics and medication facilities from AHD
Job Nature
Full-time
Educational Requirements
- Minimum Graduate in any discipline with preferably 1 year of experience in customer service.
- Excellent communication, negotiation and interpersonal skills with good understanding of emotional intelligence.
- Team player with leadership qualities
- Advanced level PC skills particularly in MS Excel, Word and PowerPoint (knowledge of Windows XP and MS outlook is essential).
- Must good command in both English and Bengali.
Job Requirements
- Services Management:
- Communicating effectively with staff at all levels and patients to ensure support services.
- Address any operational issue that requires intervention/coordination.
- Coordinate technical assistance to patient in terms of basic medical knowledge and applications.
- Oversee patient care flow while redirecting and allocating resources.
- Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration/ HOD.
- Customer Relationship Management (CRM):
- Provide personalized services for high value, VIP, vulnerable patients.
- Provide information to customer queries.
- Provide solution to customer complaints.
- Taking customers feedback and suggestions to improve quality of service and report to the Unit Supervisor
- Perform all other tasks as required by the department.
Job Location
Dhaka Division
Salary Range
- Negotiable
Application Deadline : Nov 30, 2017
Company Information
Apollo Hospitals DhakaAddress : Plot 81, Block E, Bashundhara R/A, Dhaka-1229
Web : www.apollodhaka.com
Business : Apollo Hospitals Dhaka, a 450-bed super-specialty multi-disciplinary tertiary level hospital, is the first and only hospital in Bangladesh that has been accredited by Joint Commission International. This prestigious accreditation signifies Apollo Hospitals Dhaka`s commitment to quality, safety and continuous improvement in patient care
