MetLife Job Circular on July 2017

Management Trainee, Call Center




Job Description / Responsibility
  • Perform key operational activities of both Inbound & Outbound Call Center including DAILY Call List Generation and Up-dating Call Completion Data
  • Extract from Call Disposition Data for Daily and Periodic Report Generation
  • Supervise / Monitor Tele Service Reps (TSRs) through Floor Management and/or Dashboard Viewing
  • Train CC Agents / TSRs
  • Prepare and Up-date Call Out Scripts
  • Facilitate IT support and maintenance of Call Center H/W e.g., CC Agents’ CPU, PC Monitors, UPSs, Headphones etc. in good calling condition
  • Ensure urgent solution to sudden CC Dialer / Asterisk / Software issues in collaboration with Vendor
  • Help maintain HR and CC S/W Vendor relationship
  • Website contacts routing for Customer Service Queue
Job Nature


Educational Requirements
    Masters in any discipline from a reputed university
Experience Requirements
  • At most 1 year(s)
Job Requirements
  • Age 25 to 30 year(s)
  • Knowledge in Data Analytics, People Management,IT and Call Center Technology (Asterisk / Dialer) will get preference
  • Good command in MS Excel, Access, and Power Point.
  • Hands-on knowledge in computer H/W Troubleshooting and Networking
  • Basic knowledge in Windows and Linux.
Job Location
  • Dhaka Division
Job Source


Apply Now

Applicant must enclose his/her Photograph with CV.

Application Deadline : Jul 29, 2017

Company Information

Address : MetLife Building, 18-20, Motijheel C.A., P.O. Box 9 , Dhaka-1000, Bangladesh
Web :
Business : Life Insurance


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