SuperTel Limited Job Circular August

SuperTel Limited Job Circular has been published by their authority in daily online job portal and to found in my website at Academic Student also apply this SuperTel Limited job circular 2017. SuperTel Limited jobs circular application last date 20 August 2017.

SuperTel Limited Job Circular 2017

Post of Name: Call Center Agent

  • 15
Job Context
  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Job Description / Responsibility
  • Provide customer service primarily over the telephone, by electronic correspondence.
  • Requesting customers and post payments to customer accounts.
  • Answer questions regarding services provided and assist customers with procedures.
  • prepare change of address records, in accordance with ordinances, statutes and policies.
  • Billing information for accounting purposes and maintain records of customer service requests and complaints.
  • Investigate and resolve customer inquiries or complaints on services received, disputes on billing, penalties, fees and other charges.
  • Examine various records, such as bills, computer reports, related documents and correspondence to facilitate completion of required work and/or obtain facts regarding customer inquiries and complaints.
  • Analyze pertinent information to determine accuracy of customer complaint and determine responsibility for error.
  • Make adjustments on complaints concerning billing or service rendered and/or refer and make recommendations to appropriate personnel for investigation or action and follow-up as necessary.
  • Interpret rules, regulations and policies to answer inquiries and resolve problems
  • Process unpaid fees & other general office duties as assigned.
Job Nature
  • Part-time
Educational Requirements
    As long as you know how to speak neat Bengali with NO accent, your academic qualification will not matter.
Experience Requirements
  • 0 to 1 year(s)
  • The applicants should have experience in the following area(s):
    Face-to-Face Customer Support, Customer Support through Phone, Tele Marketing, QC (Quality Control) of Customer Service, Call Centre Training
  • The applicants should have experience in the following business area(s):
    Airline, BPO/ Data Entry Firm, Call Center
Job Requirements
  • Age 18 to 30 year(s)
  • Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
Job Location
  • Dhaka Division
Salary Range
  • Tk. 2100 – 4000
  • 35 BDT/Hour with minimum 15 hours a week
Other Benefits
    Pleas APPLY……ONLY if you can agree to work for the wage mentioned .
Job Source
  • Online
This is a part time position. You should only apply if you are either a student or have a Full time job elsewhere. Timing may not be fixed. Support will be needed ‘as and when necessary’ basis.

Applicant must enclose his/her Photograph with CV.

Application Deadline : Aug 20, 2017

Company Information

SuperTel Limited
Address : House #25 (Super House) Garib-E-Newaz Avenue, Sector #13, Uttara, Dhaka-1235
Web :
Business : Call Center/BPO/Outsourcing/Contact Center

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