SuperTel Limited Job Circular August 2017-www.supertel.com.bd

SuperTel Limited Job Circular has been published by their authority in daily online job portal and to found in my website at bd-career.org. Academic Student also apply this SuperTel Limited job circular 2017. SuperTel Limited jobs circular application last date 20 August 2017.

SuperTel Limited Job Circular 2017

Post of Name: Call Center Agent

Vacancy
  • 15
Job Context
  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Job Description / Responsibility
  • Provide customer service primarily over the telephone, by electronic correspondence.
  • Requesting customers and post payments to customer accounts.
  • Answer questions regarding services provided and assist customers with procedures.
  • prepare change of address records, in accordance with ordinances, statutes and policies.
  • Billing information for accounting purposes and maintain records of customer service requests and complaints.
  • Investigate and resolve customer inquiries or complaints on services received, disputes on billing, penalties, fees and other charges.
  • Examine various records, such as bills, computer reports, related documents and correspondence to facilitate completion of required work and/or obtain facts regarding customer inquiries and complaints.
  • Analyze pertinent information to determine accuracy of customer complaint and determine responsibility for error.
  • Make adjustments on complaints concerning billing or service rendered and/or refer and make recommendations to appropriate personnel for investigation or action and follow-up as necessary.
  • Interpret rules, regulations and policies to answer inquiries and resolve problems
  • Process unpaid fees & other general office duties as assigned.
Job Nature
  • Part-time
Educational Requirements
    As long as you know how to speak neat Bengali with NO accent, your academic qualification will not matter.
Experience Requirements
  • 0 to 1 year(s)
  • The applicants should have experience in the following area(s):
    Face-to-Face Customer Support, Customer Support through Phone, Tele Marketing, QC (Quality Control) of Customer Service, Call Centre Training
  • The applicants should have experience in the following business area(s):
    Airline, BPO/ Data Entry Firm, Call Center
Job Requirements
  • Age 18 to 30 year(s)
  • Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
Job Location
  • Dhaka Division
Salary Range
  • Tk. 2100 – 4000
  • 35 BDT/Hour with minimum 15 hours a week
Other Benefits
    Pleas APPLY……ONLY if you can agree to work for the wage mentioned .
Job Source
  • Online
This is a part time position. You should only apply if you are either a student or have a Full time job elsewhere. Timing may not be fixed. Support will be needed ‘as and when necessary’ basis.

Applicant must enclose his/her Photograph with CV.

Application Deadline : Aug 20, 2017

Company Information

SuperTel Limited
Address : House #25 (Super House) Garib-E-Newaz Avenue, Sector #13, Uttara, Dhaka-1235
Web : www.supertel.com.bd
Business : Call Center/BPO/Outsourcing/Contact Center

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