SuperTel Limited Job Circular has been published by their authority in daily online job portal and to found in my website at bd-career.org. Academic Student also apply this SuperTel Limited job circular 2017. SuperTel Limited jobs circular application last date 20 August 2017.
SuperTel Limited Job Circular 2017
Post of Name: Call Center Agent
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Job Description / Responsibility
- Provide customer service primarily over the telephone, by electronic correspondence.
- Requesting customers and post payments to customer accounts.
- Answer questions regarding services provided and assist customers with procedures.
- prepare change of address records, in accordance with ordinances, statutes and policies.
- Billing information for accounting purposes and maintain records of customer service requests and complaints.
- Investigate and resolve customer inquiries or complaints on services received, disputes on billing, penalties, fees and other charges.
- Examine various records, such as bills, computer reports, related documents and correspondence to facilitate completion of required work and/or obtain facts regarding customer inquiries and complaints.
- Analyze pertinent information to determine accuracy of customer complaint and determine responsibility for error.
- Make adjustments on complaints concerning billing or service rendered and/or refer and make recommendations to appropriate personnel for investigation or action and follow-up as necessary.
- Interpret rules, regulations and policies to answer inquiries and resolve problems
- Process unpaid fees & other general office duties as assigned.
- As long as you know how to speak neat Bengali with NO accent, your academic qualification will not matter.
- 0 to 1 year(s)
- The applicants should have experience in the following area(s):
Face-to-Face Customer Support, Customer Support through Phone, Tele Marketing, QC (Quality Control) of Customer Service, Call Centre Training
- The applicants should have experience in the following business area(s):
Airline, BPO/ Data Entry Firm, Call Center
- Age 18 to 30 year(s)
- Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
- Dhaka Division
- Tk. 2100 – 4000
- 35 BDT/Hour with minimum 15 hours a week
- Pleas APPLY……ONLY if you can agree to work for the wage mentioned .
Applicant must enclose his/her Photograph with CV.
Application Deadline : Aug 20, 2017
Address : House #25 (Super House) Garib-E-Newaz Avenue, Sector #13, Uttara, Dhaka-1235
Web : www.supertel.com.bd
Business : Call Center/BPO/Outsourcing/Contact Center